Accommodation | Policies | Terms and Conditions | Security | Privacy

Booking:

Credit card details are required to act as a booking guarantee. A non-refundable deposit* of 30.00 GBP per room for the first night of your stay* will be taken from your card at the time of confirmation of your booking, or 32.00 GBP per room if you choose to pay by credit card (Visa or Mastercard).

We advise you to take out holiday insurance in case you must unavoidably cancel your reservation with us.

*Deposit 90.00 GBP per West Mendip Way Walking Package booking.

Cancellation:

Following confirmation of your reservation, the deposit becomes non-refundable should you cancel any part, or all of your reservation.

Bookings must be cancelled 14 days in advance of your arrival date.

Please note that, once a reservation has been made, any change (such as a reduction of days or changes of dates or room type) is deemed a cancellation of the original reservation.

In the event of a no show or a cancellation with less than 14 days notice prior to the date of arrival, an amount equivalent to 100% of the total booking value will be charged.

If you are concerned about the possibility of cancellation, you are advised to take out Travel Insurance.

Rates Quoted:

We try to ensure that all rates quoted are accurate. However, in the event of a rate calculation error, we reserve the right to amend our quotation. Should this occur, we will advise you by email to the address supplied within 24 hours. You may then either accept the revised rate or cancel your booking without incurring any cancellation charges.

Double Booking:

We try to maintain accurate room availability information for our on-line booking service. However, in the event that the accommodation booked has already been offered to another guest through direct contact with us, we reserve the right to cancel your booking, within 24 hours of it being made.

The Mendip Gate Guest House, Bristol Road, Churchill, Near Bristol Airport, Somerset BS25 5NL